Barnes Man and Van Terms and Conditions of Service

These Terms and Conditions set out the basis on which Barnes Man and Van provides removal, transport, man and van, and related services. By placing a booking, using our services, or permitting us to handle your goods, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the person or organisation who requests, books, or pays for the services provided by Barnes Man and Van.

Services means any removal, relocation, man and van, transportation, loading, unloading, packing, unpacking, or related service provided by Barnes Man and Van.

Goods means any items, boxes, furniture, materials, or possessions handled, transported, or stored by Barnes Man and Van on behalf of the Customer.

Booking means a confirmed request for Services made by the Customer and accepted by Barnes Man and Van.

Contract means the agreement between the Customer and Barnes Man and Van for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

Barnes Man and Van offers man and van and removal services, including but not limited to domestic and office moves, small removals, item collection and delivery, and related transport activities. The exact scope of the Services to be provided will be as agreed in writing or verbally at the time of Booking.

Any additional work or variation requested by the Customer on the day of service, or after a quote has been accepted, may incur additional charges and will be provided subject to availability of time, personnel, and vehicles.

3. Booking Process

3.1 Bookings may be made by the Customer through the methods specified by Barnes Man and Van, including online forms or other communication channels made available from time to time.

3.2 To make a Booking, the Customer must provide accurate and complete information, including collection and delivery addresses, access details, dates and times, a description and approximate volume or list of Goods, and any special requirements such as dismantling or reassembly.

3.3 Any quote provided is based on the information supplied by the Customer. If the information is incomplete, inaccurate, or subsequently changes, Barnes Man and Van reserves the right to amend the quote, adjust charges, or refuse part or all of the Services.

3.4 A Booking is only confirmed when Barnes Man and Van has accepted the request for Services, which may be done in writing or verbally, and any required deposit or prepayment has been received, where applicable.

3.5 The Customer is responsible for checking the details of the Booking confirmation and must notify Barnes Man and Van of any errors as soon as possible prior to the scheduled service date.

4. Quotes and Charges

4.1 Quotes may be provided on a fixed price basis or on an hourly rate basis. The type of quote will be specified at the time it is given.

4.2 Fixed price quotes are based on the information supplied and the assumptions stated at the time the quote is issued. Any material deviation, including additional Goods, changes in access, delays outside the control of Barnes Man and Van, or additional services requested, may result in extra charges at the prevailing rates.

4.3 Hourly rate work will be charged from the agreed start time or from the time the team arrives at the collection address, whichever is earlier, until completion of the Services, including any waiting time caused by the Customer or third parties.

4.4 Additional charges may apply for services outside standard hours, congestion or clean air zone charges, tolls, parking costs and penalties, additional labour, heavy or awkward items, long carries, use of stairs when lifts are unavailable, and any other reasonable expenses incurred in providing the Services.

5. Payments

5.1 Unless agreed otherwise in writing, payment for Services is due either in advance or on the day of the move, before the unloading of Goods at the destination address.

5.2 Accepted payment methods will be communicated to the Customer at the time of Booking. The Customer must ensure that cleared funds are available when payment is due.

5.3 Where a deposit or prepayment is required to secure a Booking, this will be communicated to the Customer. The Booking may not be confirmed until such deposit or prepayment has been received.

5.4 If payment is not made when due, Barnes Man and Van reserves the right to suspend or cancel the Services, retain possession of the Goods until full payment is received, and charge interest on overdue amounts at the statutory rate applicable to business transactions in England and Wales.

5.5 For business Customers, Barnes Man and Van may, at its discretion, issue invoices payable within an agreed time period. Failure to pay invoices on time may result in late payment charges and recovery costs.

6. Cancellations and Changes

6.1 The Customer may cancel or rearrange a Booking by providing notice to Barnes Man and Van. The amount of notice required and any applicable cancellation charges are set out below.

6.2 If the Customer cancels more than 7 days before the scheduled service date, any deposit may be refunded at the discretion of Barnes Man and Van, or held against a rearranged date if agreed.

6.3 If the Customer cancels within 7 days but more than 48 hours before the scheduled service date, Barnes Man and Van may retain all or part of any deposit to cover administration and loss of business, and may apply a reasonable cancellation fee.

6.4 If the Customer cancels within 48 hours of the scheduled service date, or fails to be present or provide access at the agreed time, Barnes Man and Van reserves the right to charge up to the full quoted amount.

6.5 If the Customer wishes to change dates, times, addresses, or the scope of Services, Barnes Man and Van will use reasonable endeavours to accommodate the request but cannot guarantee availability. Changes may result in amended quotes and additional charges.

6.6 Barnes Man and Van may cancel or postpone a Booking due to reasons beyond its reasonable control, such as extreme weather, vehicle breakdown, accidents, illness, or other unforeseen events. In such cases, Barnes Man and Van will seek to rearrange the Services as soon as reasonably possible. Barnes Man and Van will not be liable for any indirect or consequential loss arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring that:

a. All Goods are properly packed, protected, and labelled, unless packing services have been expressly agreed as part of the Booking.

b. All Goods are ready for loading at the agreed start time, and safe and reasonable access is available at both collection and delivery addresses.

c. Any necessary permissions, parking suspensions, permits, and building access arrangements are obtained in advance.

d. All items to be moved are clearly identified and any items not to be moved are separated and marked accordingly.

e. All appliances are disconnected, defrosted, drained, and prepared for transport prior to the arrival of the team, unless otherwise agreed.

7.2 The Customer, or an authorised representative, must be present at collection and delivery addresses to direct the team and confirm that all required Goods have been loaded and unloaded. If the Customer or representative is not present, Barnes Man and Van will not be liable for any items missed, misplaced, or left behind.

8. Excluded and Restricted Items

8.1 Unless expressly agreed in writing before the Booking, Barnes Man and Van will not carry or handle:

a. Hazardous, illegal, or explosive materials.

b. Perishable goods requiring controlled temperatures.